If you're a premium theme user, your theme license must be active on your website to get theme updates. You can find the theme license on the purchase receipt email.
Before asking for a refund, please allow us to resolve the issue you are facing by visiting Technical Assistance section above and creating a support ticket.
After you have activated the theme license, go to Appearance > Themes and you should see an update available notification on the theme.
If you are a free theme user, you don't need to active theme license. Go to Appearance > Themes and you should see an update available notification on the theme.
We strongly believe in and stand by our themes. But, we understand that it cannot always work for everyone. We will be happy to provide you a full refund of your purchase within 15 days.
Before you ask for a refund, please let us try and resolve any issues you are facing by opening a support ticket.
If you still feel that you must request a refund, please read our refund terms and conditions and get in touch with us.
The 500 HTTP error or 500 internal server error is becouse of your hosting related issues, and can be fixed easily. So, We recommend you to contact your hosting service provider.
Please, ensure that your hosting provider meets the features recommended by WordPress. If you are looking for better WordPress hosting, checkout our review on of best WordPress hosting providers.
The "exceeds the upload_max_filesize directive in php.ini." error is due to your hosting problem and can be easily fixed. So, we recommend you to contact your hosting service provider.
Please ensure that your hosting provider meets the requirements recommended by WordPress.
If you are looking for better WordPress hosting, check out our review on t best WordPress hosting
T_FUNCTION error error is caused when an obsolete version of PHP is used in hosting.
If your website is hosted on a server that is using PHP version lower than 5.6, please contact your hosting company to upgrade the PHP version to 5.6 or greater.
The error is related to the PHP version of your hosting service. If your website is hosted on a server that is using PHP version lower than 5.6, please contact your hosting provider to upgrade the PHP version to 5.6 or greater.
500 HTTP error or 500 internal server error is due to your hosting service and it can be easily fixed. So we recommend you to contact your hosting service provider.
This error is caused due to the demo import zip file naming convention or using wrong demo import tab.
For successful demo import, please make sure: 1. You are using latest version of One Click Demo Import plugin 2. You have downloaded the latest demo import zip file from the theme page (for free theme).
3. We already implemented demo importer plugin in premium version.
If you are doing demo import of a free theme, use the "Demo Import" tab via Appearance > Demo Import > Demo Import.
If you are doing demo import for a premium theme, use the "Theme Demo Import" tab via Appearance > Demo Import > Theme Demo Import
If you are using shared hosting plan, then there is a high chance that demo import might not work on your server because your server might have some limitations. For the demo import to work properly, the PHP configuration on your server should be: * max_execution_time 360 * memory_limit 256M * post_max_size 32M * upload_max_filesize 32M
Please request your hosting provider to set the above configuration and then try the demo import again.
If you are using our free version themes, you can find demo files in the documentation page
And if you are using premium themes, It is already implemented in the themes. Simply install premium version theme and go to apprance >> Demo import and run the import.
Go to your store and find the WordPress Theme which one is feet for your business. In our detial page you will see downlaod free version button. Click on it you will get zip. Or you can find our theme on WordPress.org too
Didn’t found what you were looking for at pre-defined WordPress services list? Let us know what are you dreaming to build next. We are open with custom projects & custom designed services
Our themes are cautiously crafted to provide top-notch flexibility and versatility. With attention to design and functionality details, our themes are simple to use and highly customizable. With our themes, it is easy to match your visual brands and business requirements.
How do I Install the theme?
Installing our theme is pretty simple and easy. Once you have WordPress installed on your site, you can follow our documentation guide to complete your theme installation and setup process.
Can I use your themes on multiple websites?
Yes, You can! Feel free to use our themes on as many websites as you want. There is no restriction on how many times you upload/use the theme. Also, you have the right to use our themes on multiple domains without any constraints.
Do sparkle themes work with third party plugins?
Our theme plays well with all the third-party plugins that are built under the best coding practice. Our themes follow excellent coding standards, and any plugins that are poorly coded might not fit well with our theme in some cases. In this case, we cover you with 30 days guarantee to help you replace the theme or provide technical support in case the third party plugin does not work with our themes.
Do your themes work on all browsers?
Our themes are tested on the latest version of Google Chrome, Firefox, Safari, Opera, and Internet explorer. So, browser compatibility should not be a problem with our themes.
How do I purchase your theme?
Buying our theme is a simple and secure process. Simply hit the "buy theme" button and make the payment through a secure online system. You can make the payment with PayPal or Credit Cards. When the payment is verified, you will receive a download link in your email address.
What is the best way to get in touch with you?
We answer your emails within 12 hours and we offer a quick reply through our website online chatbox.
