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Whether it’s on the actual post, or in thumbnail format under a category, the featured image of my post is always cropped. I can’t adjust the size of the image and none of the plugins I’ve installed work.
I think you upload a very small image so the system can’t automatically crop image, you can upload little bits extra size like 1250×500 or 950×400 like this then automatically crop image and fit in posts, stile if you have to face the same problem then send an email with your website URL and wp-admin login details, our support developer team on firstname.lastname@example.org our team contact you as soon as possible and also give you quick solutions?
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